Expert Agreement — اتفاقية الخبير

Khatawaat Experts · Version 1.0 · Effective date: [Effective Date] · Operated by [Company Legal Name], [Company Address], [Country of Incorporation] (the "Company", "we", "us")

Draft for counsel review. This agreement has not been reviewed by qualified counsel. Prices, fees, the trial length, the hold days and the payout minimum are the owner's proposals (product/15 §3.2–§3.4, §7.5, D14) and are shown in the app, not fixed here. Governing law, the liability cap and the tax position are open (see the notes in brackets).

In short: you are an independent professional, not our employee. You tell us the truth about your qualifications and we check them. You pay a monthly subscription for the tools. When a member buys your package, the contract is between the member, you and us; we collect the payment and pay you week by week, minus a platform fee. You do not diagnose, you do not prescribe, you refer out when something is medical, and you keep what members tell you private. You never take payment for coaching outside Khatawaat.

1. This agreement

1.1 This Expert Agreement (the "Agreement") is between you (the "Expert", "you") and the Company. It governs your use of Khatawaat Experts: the experts website, the experts app and the expert features of Khatawaat (together the "Experts Service").

1.2 You also accept, and must follow: the Terms of Service (Part A, the Community Guidelines in Part B, and Part C Coaching through Khatawaat), the Privacy Policy, the Medical & Health Disclaimer and the Refund & Cancellation Policy. If this Agreement and the Terms differ on a point about expert work, this Agreement prevails.

1.3 You accept this Agreement when you sign up on the experts website or app, and again when we publish a new version. The version you accepted is recorded with the date and time (expert_agreement).

1.4 You must be at least 18 years old and able to enter a binding contract. Coaching in version 1 is for adult members only.

2. Eligibility and verification

2.1 Verification first. You apply with your professional details: field, licence or certificate number, issuing body, country, years of practice, links, a short bio and, if you wish, up to five photos or PDF documents of your certificates. Staff review each application. You are never charged, and never listed, before you are approved (Section 4.1).

2.2 Truth. Everything you tell us must be accurate and complete. You must not claim a title, licence, certificate or experience you do not hold. We may check your details with the issuing body (you consent to this when you apply) and we check them by hand; no registry check is automatic. A false statement is a ground for immediate termination.

2.3 Renewal. Verification lasts 12 months. You renew it in the last 30 days. If it expires, you move to delivery-only (Section 4.4) until it is renewed.

2.4 Notice of change. Tell us immediately if your licence is suspended, restricted, withdrawn or expires, if you are under a disciplinary investigation, or if anything else material to your qualification changes.

2.5 Outcomes. We may approve, ask for more information, reject (you may re-apply after 30 days) or revoke a verification. Decisions are made by staff and are recorded; you can appeal in the app, as members can.

2.6 Your account. An expert is a member account with a professional profile. You may not be a member of our staff, and you cannot buy your own package. You may be another expert's client.

3. Independent contractor

3.1 You act in your own name, at your own risk and with your own professional duties. You are not our employee, agent, partner or franchisee, and nothing creates an employment relationship. You decide how and when you work within the commitments you make to members.

3.2 You are responsible for your own licences, registrations, insurance, equipment and compliance with the law that applies to your profession and to where you practise.

4. Subscription

4.1 Trial. The first 30 days are free and start the day we approve your verification. No card is needed. We remind you before it ends.

4.2 Tiers and prices. After the trial you choose a tier (Starter, Pro or Studio), monthly or yearly. Prices are published in the app and on the experts website in EGP, SAR, AED and USD; the price you see when you subscribe is the price you pay. The tiers differ in the number of active clients you can have and in the platform fee (Section 6):

These are the current figures; the app shows the figures that apply to you. We may change prices, tiers and fees for future periods and future contracts by giving you at least 30 days' notice; a contract that has started keeps the fee it started with.

4.3 Billing. Subscriptions are bought and paid on a Stripe web page, never inside the app. They renew automatically each period until cancelled. You can cancel in the Stripe customer portal or from the app; the subscription then runs to the end of the period you paid for. We do not refund part of a period, except where the law requires it. Promotional codes apply as they state.

4.4 When the subscription ends or fails. If a payment fails we retry and give you 7 days of grace with everything working. If the subscription, the trial or the verification then lapses, you move to delivery-only: your running paid contracts continue (chat, plans, sessions, payouts), but you get no new clients and no new packages, your badge and directory listing are hidden and your questions queue closes. Subscribing again restores everything.

4.5 Changing tier. An upgrade applies at once; a downgrade applies at the end of the period. If you have more active clients than the new tier allows, you may finish them but cannot accept new ones until you are under the limit.

4.6 Taxes on the subscription. Prices are shown with or without taxes as the checkout says. Where the law requires us to charge VAT or a similar tax, it is added at checkout. [Counsel and accountant: tax position by country.]

5. Your packages

5.1 You may publish up to 8 packages of these kinds: an intro call (15 minutes, free or paid), a program (4, 8 or 12 weeks), a sessions bundle and a custom proposal for one member (expires after 7 days). You set the price within the bounds shown in the app. Free intro calls are limited to 5 a week.

5.2 A package must describe truthfully what the member gets: the length, the number of sessions and check-ins, whether a plan is included, and how fast you reply. Do not promise results.

5.3 The contract. When a member buys a package, a contract is formed between the member, you and the Company on the standard terms in Part C of the Terms and the Refund Policy. The Company is the party that sells the package and collects the payment; you deliver the coaching. You agree to those standard terms. You may not replace them with your own.

5.4 Your promises to the member. Be available as you described; reply to coaching messages within 48 hours; deliver what the package says; show up on time to sessions; tell the member early if you must reschedule. If you stop replying for 7 days, the contract ends and the member is refunded what has not yet been released.

6. Fees, payouts and taxes

6.1 Platform fee. The Company keeps the platform fee of your tier from each package price. It covers the payment processing fee, so you see one deduction. Your net is the price minus the fee, in the currency of the package.

Example: a Pro expert sells an 8-week program at 2,400 EGP. The fee is 12 % = 288 EGP. The net 2,112 EGP is held in 8 equal parts of 264 EGP.

6.2 Weekly release. The net is split into equal parts: one per contract week (programs), one per session held (bundles), one (intro calls). We release each part 3 days after its week ends (or after its session was held), unless the contract is frozen by a dispute, a chargeback or a suspension.

6.3 Until release the money is not yours. It stays on our account and may be refunded to the member under the Refund Policy. We keep a ledger of every earning, refund, adjustment and payout; you can see what is pending, available and paid, and download monthly statements.

6.4 How we pay you. At launch we pay every expert by bank transfer: you give us bank or instant-payment details. We store them encrypted; staff with the admin role can see them only when needed to pay you, and every view is logged. We pay monthly, once the released balance available to you reaches the minimum shown in the app (currently the equivalent of 500 EGP); below it the balance waits. You can delete the details when your balance is zero. We may later offer payout through Stripe Connect (you would complete Stripe's own identity and bank checks and accept Stripe's connected account terms); we will tell you in advance, and it will not change what has already been released to you.

6.5 Currency. Packages are priced in your currency. If your payout currency differs, conversion happens at the payment provider's rate and fees.

6.6 Adjustments. If a member is refunded after a part was released to you (a dispute decided for the member, a lost chargeback caused by your fault, or a duplicate release), we may deduct it from your future earnings, or ask you to repay it. We do this transparently and show it in your statement.

6.7 Taxes are yours. You are responsible for all taxes on what you earn (income tax, VAT or sales tax where you must charge it, social contributions) and for invoicing members if the law requires it. Where the Company must report your earnings to a tax authority, you agree to give us the information we need. [Counsel and accountant: whether the Company or the expert is the seller for VAT purposes, by country.]

7. Refunds, disputes and chargebacks

7.1 You accept the Refund & Cancellation Policy that applies to each contract, including: a full refund within 48 hours when nothing was delivered; pro-rata refunds after; all unreleased parts refunded if you cancel, are suspended or stop replying; and the no-show rules.

7.2 Disputes. Either side may open one dispute per contract. Tranches freeze, both sides give a short statement, and Company staff decide within 10 days: for the member, for you or a split. You accept the decision for amounts up to the package price. This does not remove rights you have under mandatory law.

7.3 Chargebacks. If a member's bank reverses a payment, we send the contract record to Stripe as evidence and freeze your parts of that contract. If the chargeback is lost, the Company bears the amounts already released to you unless the dispute shows it was your fault, in which case Section 6.6 applies.

8. What you may and may not do professionally

8.1 Coaching is not medical care. You give coaching, plans and general guidance within your qualification. You do not diagnose, treat or prescribe through Khatawaat, you do not start, stop or change a member's medication, and you do not promise to cure or treat any condition.

8.2 Refer out. If a member's information suggests a medical or mental-health problem, an eating disorder, pregnancy-related risk, or anything outside your scope, tell them to see a suitable professional and stop advising on that point. In an emergency, direct the member to their local emergency number; Khatawaat is not an emergency service.

8.3 Stay in your field. A dietitian does not give exercise prescriptions beyond general advice and a trainer does not give clinical nutrition therapy unless your qualification covers it. Follow the laws and codes of your profession and of the member's and your own country.

8.4 No guarantees, no unsafe plans. Never guarantee weight, health or performance results. Do not set targets below the healthy range, extreme calorie limits, fasting contests, or anything the Community Guidelines forbid. Plans must be suited to the member's health information they chose to share.

8.5 Adults only. Do not coach anyone you know to be under 18 through the Experts Service.

9. Conduct

9.1 Follow the Community Guidelines, including the part for experts and promotion: be respectful, no harassment or discrimination, no sexual or romantic approaches, no pressure.

9.2 No payment outside Khatawaat. You may not ask a member to pay you, or accept payment from them, for coaching you found or started through Khatawaat, by any other route (cash, transfer, other platforms), and you may not suggest cancelling a contract to buy off-platform. You may not use your badge to promote paid services outside your Khatawaat packages.

9.3 No unsolicited selling. Do not send members messages selling your services unless they asked or are your client. Questions answered in the community are free and general.

9.4 Honest marketing. No fake reviews, no incentives for reviews, no before and after photos without the member's written consent, no claims you cannot prove.

9.5 Sessions. Video sessions run on the platform's embedded video. Do not record a session (audio, video or screen) by any means, and do not share the room link.

9.6 Safe use. Do not attempt to bypass limits, scrape member data, impersonate others or interfere with the service.

10. Client data and confidentiality

10.1 Only what the member chose. A member decides, per category, what you see (weight, measurements, meals, activity, sleep, daily score; mood and photos only if they switch those on) and can revoke it at any time. You see only the categories currently shared, only during the contract. Every time you open a client's data it is logged, and the member can see that log.

10.2 Purpose. Use client data only to coach that client under that contract. Do not use it for marketing, research, training of any model, or to contact the client outside Khatawaat.

10.3 Confidentiality. Treat everything a member tells you, and everything you see about them, as confidential. Do not disclose it, except to the extent the law requires, to protect someone in immediate danger, or with the member's written permission.

10.4 No export, no copies. Do not export, copy, screenshot, store or forward client data outside the Experts Service (except short notes you need for your professional records, as the law of your profession requires, and kept securely). Do not let others use your account. Keep your devices and your sign-in secure.

10.5 When the contract ends. Your access ends with the contract (or when the member revokes sharing). Delete any client data you hold outside the Experts Service, other than records you must keep by law, and keep those secure.

10.6 Your private notes. Your notes on a client belong to your practice. They are not shown to the member; when the member deletes their account, the member reference is removed from them.

10.7 Incidents. Tell us immediately at privacy@khatawaat.com if client data may have been lost, accessed or shared without authority.

10.8 Roles under data-protection law. For the platform's data (accounts, contracts, shares, access logs, payments) the Company is the controller (see the Privacy Policy). For anything you keep for your own professional record-keeping you are responsible as an independent professional. [Counsel: confirm the roles and whether a data-processing addendum between the Company and the Expert is needed per country.]

11. Content, plans and reviews

11.1 Your content. You own the plans, templates, exercises, meal plans, messages and other material you create. You give the Company a worldwide, non-exclusive, royalty-free licence to host, display, copy and deliver them for the Experts Service: to show them to the members you work with, to keep the version assigned to a member for as long as that member's contract exists, to show your package previews, and to run backups. The licence ends when you delete the content or close your account, except for assigned versions that a running contract still needs and backup copies that expire on schedule.

11.2 Your promises. Your content must be yours or properly licensed, accurate and safe, and must not infringe anyone's rights.

11.3 Library plans. Plans from Khatawaat's own library that you clone belong to the Company. You may use your adapted copies with your own clients through the Experts Service only, not resell or publish them elsewhere.

11.4 Reviews. After a contract, the member may rate you and write a review. Ratings show once you have 3 reviews. You may reply publicly and politely. You may not buy, ask for in exchange for a benefit, write or hide reviews. We remove a review only if it breaks the Community Guidelines or is clearly unrelated to the contract. When you leave, your public reviews are removed.

11.5 Our marks. You may use the "Verified expert" badge and our name only as we allow in the app, and only while you are verified and active. You may not suggest we endorse your services beyond the verification.

12. Suspension and termination

12.1 By you. You may cancel your subscription at any time (Section 4.3). You may close your profile only when you have no active contracts and no unpaid pending balance; any released balance is paid out before closing. Closing ends the Agreement.

12.2 By us. We may suspend or end your access immediately if you breach this Agreement, the Terms or the Community Guidelines; if your licence or verification is lost or was false; if members' safety is at risk; if there is fraud, off-platform payment or serious complaints; or if the law requires it. We tell you why unless the law prevents it. You may appeal in the app.

12.3 What happens to running contracts. If you are suspended, terminated, or you leave: your contracts are frozen or ended, members are told, and members are refunded everything not yet released under the Refund Policy. Parts already released stay with you unless a dispute decides otherwise. We may offer members help to find another expert. You must cooperate in a smooth hand-over of what members need (such as their plans).

12.4 After termination. Your profile and listing are hidden; reviews are removed; you lose access to client data; unpaid released earnings, less any adjustments, are paid out in the normal way. Sections that by their nature should survive (including 6.3, 6.6, 6.7, 7, 10, 11.1, 13, 14 and 15) survive.

13. Liability

13.1 The Company is a platform and the contracting and payment party. It is not the coach: it does not supervise, employ or guarantee your advice or your results, and you are responsible for your services and your professional duties.

13.2 To the fullest extent permitted by law, the Company is not liable for indirect or consequential loss, lost income or clients, or any loss caused by your own acts, by members' conduct, or by payment-provider or video-provider outages. Our total liability to you for all claims is limited to the fees you paid us in the 12 months before the claim, or [Liability Cap, e.g. USD 500] if greater. Nothing limits liability that the law does not allow to be limited.

13.3 Indemnity. You will indemnify the Company against claims, losses and reasonable legal costs arising from your services or advice, your breach of this Agreement, your content, or your breach of law or a third party's rights, to the extent permitted by law.

13.4 Insurance. We recommend, and in some countries the law may require, that you hold professional liability insurance for your practice. [Counsel: decide whether to require it.]

14. Changes

We may update this Agreement. For a material change we give you at least 30 days' notice in the app and by e-mail, and ask you to accept the new version; if you do not accept, you may end the Agreement and finish your running contracts under the old terms. Contracts that have started keep the terms they began with.

15. Governing law and disputes

15.1 This Agreement is governed by the laws of [Governing Law Jurisdiction], without regard to conflict-of-law rules.

15.2 Please contact us first at legal@khatawaat.com; we will try to resolve a dispute within [Informal Resolution Period, e.g. 30 days]. Otherwise disputes go to the courts of [Courts / Arbitration Venue]. [Counsel: arbitration clause, venue, and mandatory rules for professionals in the country of practice.]

16. General

Entire agreement with the documents in Section 1.2; severability; no waiver by delay; we may assign this Agreement to a successor of the Service, you may not; notices may be given in the app or by e-mail to your registered address, and to us at legal@khatawaat.com; nothing creates a partnership or agency. This Agreement is available in English and Arabic; the [Prevailing Language] version prevails in case of conflict unless local law requires otherwise.

17. Contact

[Company Legal Name] · [Company Address] Experts support: support@khatawaat.com · Privacy: privacy@khatawaat.com · Legal notices: legal@khatawaat.com