Help centre

Follow the Getting started card on your home screen: add a profile photo, log your first weigh-in, connect your health data, join a quest, cheer someone on, follow a member and turn on notifications. Each step pays 10 XP, and finishing all seven unlocks the Ready to go badge.

Open this help centre while signed in and choose "Show Getting started again". Steps you already did stay ticked.

Yes, for Android. It has everything the website has, plus Health Connect, so your steps, sleep and heart rate come in by themselves. An iPhone app will follow later.

Use the language button at the top of any page, or Settings → Preferences. You can also choose Arabic or Western digits there.

Weigh-in: 20 XP (once a day), plus 10 for a progress photo. Quest check-in: 15 XP (up to 5 a day). Daily goal reached with recorded health data: 10 XP (up to 3 a day, shared with plan workouts). Plan workout matched by a recorded one: 15 XP. Post: 10 XP (up to 3 a day). Comment: 5 XP (up to 10 a day). Cheer received: 2 XP (up to 25 a day). Getting started step: 10 XP each, once. Invite a friend who finishes onboarding: 50 XP for you, 25 for them. Streak milestones, finished quests, new circles and badges pay bonus XP.

Your total XP decides your level. Each level needs a bit more XP than the one before, so early levels come fast and later ones show real consistency. Your XP history (from your profile) lists every point and why you got it.

When you correct or delete a weigh-in, the XP it earned is taken back, and anything it unlocked is recalculated. Our team may also adjust XP that was earned against the rules. Both show in your XP history.

Badges reward milestones, streaks, consistency and community spirit. Open Badges to see every badge, what it takes and how close you are. You can pin up to three on your profile.

A weigh-in or a quest check-in on that day, in your own time zone. Posts and comments don't count.

Not yet. At midnight your streak pauses for 24 hours. Use a streak freeze in that time to cover the missed day and keep your streak. If you log instead, a new streak starts from 1.

You earn one freeze for every 7 days in a row, and you can hold up to 3. Freezes are never used automatically: you choose when to spend one.

In the evening (8 pm by default) if you haven't logged yet. Change the time or turn it off in Settings → Notifications.

By your progress since you started: how far you've come towards your goal, not your weight itself. Each circle covers one stretch and has its own leaderboard and feed.

As soon as a weigh-in takes you into the next stretch. You get bonus XP and a badge for every circle you reach.

Only if you stay clearly below your circle's range for a whole week. A bad day or a heavy weekend won't move you.

Maintainers have their own circle. Your goal is steadiness, and your weekly weigh-ins keep you in it.

Join a quest, then check in on each day you do it: steps, water, workouts, sleep or weigh-ins. Each check-in pays 15 XP, and finishing the quest pays its reward and can unlock badges.

Some quests open at a higher level. Keep earning XP and they unlock.

Yes, at any time from the quest page. The XP you already earned stays yours.

In the Android app, open Today and tap Connect. Khatawaat reads from Health Connect only the kinds of data you allow, such as steps, sleep, heart rate and workouts. On the website you see the same data once it's synced.

Yes. You can enter water, steps and sleep by hand. Typed numbers count towards your goals, but only recorded data pays daily-goal XP.

Settings → Health data → Disconnect. You can also remove the permissions in Health Connect at any time.

No. Khatawaat uses public health guidelines to explain your numbers and suggest habits. When something looks worth checking, it tells you to see a doctor. Talk to your doctor before big changes.

Open Plans, pick one that fits your level and tap Start. Starting another plan replaces the current one.

When a workout recorded by your phone or watch matches the day's session, it's ticked by itself and pays XP. You can also mark it done by hand, without XP.

Stop. Rest, and talk to a doctor if the pain stays. Plans are general guidance, not a programme made for your body.

Open Meals, choose the meal and search for a dish. Recent dishes and favourites are one tap away, and you can add your own.

They're estimates from your profile and goal using standard formulas. Change them any time in Settings → Daily goals. They're not a diet prescription.

Yes. In the Android app, tap Scan a barcode when you add a dish; the camera reads the code on the pack and nothing is recorded. On the website, type the number printed under the barcode. We look it up in our list and in Open Food Facts.

Yes. Enter the values from the nutrition label (and, if you like, a photo of it). You can log it straight away; our team checks it before others see it.

A group of up to 50 members who start on the same Monday and go through 12 weeks side by side. Join the next one from Today or Circles → Your spaces. When the 12 weeks end, the cohort stays as an alumni space.

Start one from Circles → Your spaces, give it a name and share the code or link with up to 7 more adults. Each person chooses what the family sees: milestones, streak, progress (the share of the way to the goal, never kilos), active days and, only if they turn it on, their weight. Leaving removes your card at once.

Only members whose gender in their profile is female. Nobody else sees that these circles exist. We use your gender for nothing else there.

They're Khatawaat Hosts: characters run by our team, always labelled Khatawaat Host. They post prompts, tips and weekly rituals in circles and spaces. They aren't members, never post weight results, and see no more than any other member of the circle.

Yes, with Khatawaat for Teams: a private company space joined with a code, team step challenges and a report that shows group numbers only. See khatawaat.com/teams.

Open Buddies for suggestions of members with a similar goal, start date, language and activity, or ask from a member's card. You can have up to 3 buddies. Turn off "Show me in buddy suggestions" if you'd rather not be suggested.

Once a day per buddy you can send a nudge ("you've got this") and a cheer ("well done"). They arrive as a notification.

Your buddies and members you follow who follow you back. Messages are text only, up to 1,000 characters. You can unsend your own message, and report one that bothers you.

From their card or a conversation, choose Block. You stop seeing each other everywhere: posts, comments, messages, buddies and search. They aren't told. Settings → Blocked members lists everyone you blocked.

Settings → Profile → Add photo, then crop it to a circle. You can change or remove it any time. It never shows on anonymous posts.

Add up to 4 photos to a post. Mark one as sensitive and others see a blurred preview until they tap Show photo. Photos are shrunk and stripped of location and camera details on your phone before they're uploaded.

Only you, unless you change it. Attach one photo to a weigh-in and compare before and after on Profile → Photos.

Use Report this photo on the photo. Our team reviews it, and a photo several members report is hidden until then.

Yes. Choose Anonymous when you post or comment. Our moderators can still act on posts that break the community guidelines.

A cheer is a quick reaction that tells someone you see their effort. Following a member shows their posts and progress in your feed. They're told someone followed them, not who.

Use the ⋯ menu on a post or comment and choose Report. Our team reviews every report.

Once a day, tap your mood and your stress (1 to 5) and, if you like, a few tags and a private note. Only you see it, and it earns no XP. Wellbeing shows your trend over 7, 30 or 90 days.

If your mood has been low on several days, Wellbeing suggests talking to someone you trust, your doctor or a professional. Khatawaat isn't a mental-health service; in an emergency, contact your local emergency number.

Choose box breathing or 4-7-8 and 1 to 5 minutes. A circle grows and shrinks with your breath (it stays still if you've turned on reduced motion). A session of 30 seconds or more ticks your Breathe habit.

A licensed dietitian, trainer, doctor, psychologist or physiotherapist whose licence our team checked. Their badge shows their field. Experts give general guidance, not diagnoses or treatment.

Turn on Ask an expert when you write a post; experts see it under the Questions filter. Licensed professionals can apply from Wellbeing → Apply as an expert; verification lasts 12 months and can be renewed.

A longer insights history, the whole plan library, questions to verified experts, extra streak freezes, before-and-after comparisons, a monthly progress report and custom cohorts. Safety features, your data and everything you use today stay free.

79 EGP a month or 599 EGP a year in Egypt, 19 SAR or AED a month or 149 a year in Saudi Arabia and the UAE, and 4.99 USD a month or 39.99 USD a year elsewhere, with a 7-day free trial. No payment is taken today.

The first 1,000 members who claim a seat on the Plus page get 3 months of Plus free when it launches. You can also ask to be told when Plus launches.

Only you. Leaderboards rank progress, XP and consistency, never weight. You decide whether your posts show your name.

Yes. Settings → Privacy lets you appear anonymously or hide competitive features altogether.

Settings → Account → Download my data gives you a file with everything we hold about you.

A family circle sees only what you choose to share with it; your weight stays hidden unless you turn it on. A company sees group numbers of about 5 people or more, never your weight or anything about you alone.

Settings → Account → Change e-mail. Enter the new address and your password, then open the link we send to the new address. Nothing changes until you do. Your old address gets a notice with a way to undo it. After the change, sign in again with the new address.

Your e-mail comes from your Google account, so it changes only there. If you need a different address on Khatawaat, contact us.

On the login page, tap "Forgot your password?" and we'll e-mail you a reset link. Signed in already? Settings → Account → Change password.

Settings → Account → Delete my account. You have 30 days to change your mind by signing in again; after that your data is erased.